top of page

COMMONLY ASKED
QUESTIONS

  • Where do you ship?
    We are currently only shipping domestically. All domestic orders ship for free.
  • What happens if my candle arrives damaged?
    I am really sorry your candle arrived damaged. Please take a picture of the damaged candle, send it to my email, and I can either send you a new one or I can issue you a credit to use in the future.
  • Are all your candles pet-friendly?
    No, only certain scents are pet-friendly. All are candles are made from soy wax and non-toxic fragrances and essential oils.
  • What scents are pet-friendly?
    We offer different blends of scents that are pet-friendly including: lavender, vanilla, bergamot, white sage & lavender, cranberry cobbler, and chamomile. You can chose any of these scents for a custom made candle, or from our pre-made selection.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
bottom of page